Frequently Asked Questions

Q: Is it affordable?

A: We offer complimentary design services when you’re shopping in our store. That way, an experienced designer can guide you in the decision-making process, even if you’re making a small purchase. We do offer hourly design consultation services for products and services not available for purchase in our showroom. These services provide a huge value for clients, taking the guesswork out of tile and paint color selection.

Q: Will I be involved in the process and have choices?

A: Yes, we need your input to create a design that reflects your personality and compliments your lifestyle.

Q: Will it reflect “me” (my personal style and image)?

A: Yes, the ultimate goal is for your space to look like “you”. It will reflect your personality and style, and function for your lifestyle!

Q: Can you incorporate and work with items I already own?

A: Yes, it is always helpful to have inspiration pieces to incorporate in your design. Ultimately it reinforces the “you” in your design.

Q: Do you offer guarantees and warranties on all of your products?

A: Yes, we stand behind our products and pride ourselves on offering quality products at competitive pricing. Furniture is guaranteed to be free from damage or a defect in workmanship for a period of a year. Upholstered furniture hardwood frames are guaranteed up to 5 years, depending on the manufacturer. Gift items and home decor items such as jewelry, handbags, lamps, and bedding are guaranteed to be free from defects for a period of 30 days. Purchases made “AS IS” are excluded.

Q: Are you experienced handling a variety of different projects within a wide range of budgets?

A: Yes, we pride ourselves on offering products to meet the needs of our clients on any budget. We work diligently to remain competitive while offering a high end aesthetic and amazing customer service.

Q: Are projects completed in a timely manner?

A: Since we have a retail showroom, many items are available for immediate delivery. Custom projects generally take 4-6 weeks for delivery, which is an industry standard.